Terms of Use
Effective Date: 1 January 2025
Welcome to alvoriancrownhouse.com (the "Website"), the official online presence of AlvoriancrownHouse, a hotel and casino located in Wellington, New Zealand. This Website is owned and operated by , a company registered in New Zealand, with its registered office at (referred to herein as "we", "us", or "our").
Please read these Terms of Use ("Terms") carefully before accessing or using this Website. By accessing, browsing, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using this Website.
1. Acceptance of Terms
By accessing or using the Website, you confirm that you accept these Terms and that you agree to comply with them. These Terms constitute a legally binding agreement between you and .
We reserve the right to amend, update, or replace these Terms at any time at our sole discretion. Any changes will be published on this page with an updated effective date. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to ensure you are aware of any modifications.
These Terms apply to all visitors, users, and others who access or use the Website, including those who make reservations, inquire about services, or otherwise interact with any feature of the Website.
2. Use of the Website
2.1 Permitted Use
This Website is provided for lawful, personal, and non-commercial use only. You may use the Website to obtain information about AlvoriancrownHouse's hotel and casino facilities, make reservations, and communicate with our team. Any other use of this Website is strictly prohibited unless expressly authorised in writing by .
2.2 Prohibited Conduct
When using this Website, you must not:
- Use the Website in any manner that violates any applicable local, national, or international law or regulation, including the laws of New Zealand;
- Transmit or distribute any content that is unlawful, defamatory, offensive, fraudulent, or otherwise objectionable;
- Attempt to gain unauthorised access to any part of the Website, its servers, or any system or network connected to the Website;
- Introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;
- Scrape, harvest, or collect any information from the Website through automated means without our prior written consent;
- Impersonate any person or entity, or falsely represent your identity or affiliation with any person or entity;
- Use the Website for any unsolicited commercial communications (spam) or advertising purposes;
- Reproduce, duplicate, copy, sell, or exploit any portion of the Website without express written permission from .
3. Age Restriction
3.1 Minimum Age Requirement
You must be at least 18 years of age to access or use this Website, or to make use of any services offered by , including hotel reservations and casino-related services. By using this Website, you represent and warrant that you are aged 18 or older.
3.2 Casino Services
Access to casino services and gaming facilities at AlvoriancrownHouse is strictly restricted to persons who are 18 years of age or older, in accordance with the Gambling Act 2003 (New Zealand). AlvoriancrownHouse Limited takes its legal obligations in relation to underage gambling seriously and reserves the right to request proof of age at any time. Any individual who is found to be under the minimum age requirement will be denied access to casino facilities and any associated services.
3.3 Responsible Gambling
is committed to promoting responsible gambling practices. If you or someone you know may have a gambling problem, we encourage you to seek assistance from the New Zealand Problem Gambling Foundation or contact the Problem Gambling Helpline at 0800 654 655. We support the principles set out by the New Zealand Department of Internal Affairs in relation to harm minimisation.
4. User Obligations
As a user of this Website, you agree to the following obligations:
- Accuracy of Information: You agree to provide accurate, current, and complete information when making reservations, completing forms, or otherwise communicating with us through the Website. You are responsible for maintaining the accuracy of any information you provide.
- Account Security: If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorised use of your account.
- Compliance with Laws: You agree to comply with all applicable laws and regulations, including those of New Zealand, when using this Website and when accessing the services of .
- Respect for Third-Party Rights: You agree not to infringe the intellectual property rights, privacy rights, or any other rights of or any third party when using this Website.
- No Misuse of Services: You must not attempt to misuse our reservation systems, manipulate pricing, or otherwise engage in fraudulent conduct when using the Website.
5. Intellectual Property
All content published on this Website, including but not limited to text, graphics, logos, photographs, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by New Zealand and international copyright laws.
You may not reproduce, modify, distribute, transmit, republish, display, or otherwise exploit any content from this Website without the prior written permission of , except for personal, non-commercial viewing purposes.
The name "AlvoriancrownHouse", associated logos, and other marks used on this Website are the trademarks or registered trademarks of . Nothing in these Terms grants you any right to use any trademark, service mark, or logo of .
6. Privacy and Data Protection
is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). The collection, use, and storage of your personal data when using this Website is governed by our Privacy Policy, which is incorporated into and forms part of these Terms by reference. By using this Website, you consent to the processing of your personal information as described in our Privacy Policy.
7. Third-Party Links and Content
This Website may contain links to third-party websites or services that are not owned or controlled by . We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party websites you visit.
The inclusion of any link on this Website does not imply endorsement by of the linked website or its operator. shall not be liable for any loss or damage arising from your use of any third-party website.
8. Disclaimers and Limitation of Liability
8.1 Website Availability
makes no warranty that this Website will be available at all times, that access will be uninterrupted, or that the content will be error-free. We reserve the right to suspend, withdraw, or restrict access to all or part of the Website without notice for operational, technical, or any other reason.
8.2 Accuracy of Information
While we endeavour to ensure that the information on this Website is accurate and up to date, we make no representations or warranties of any kind, express or implied, as to the accuracy, completeness, or fitness for any particular purpose of the content on this Website. shall not be responsible for any errors or omissions, or for any actions taken in reliance on information published on this Website.
8.3 Limitation of Liability
To the fullest extent permitted by law, including the Contract and Commercial Law Act 2017 and the Consumer Guarantees Act 1993 (New Zealand), shall not be liable for any:
- Direct, indirect, incidental, special, or consequential loss or damage;
- Loss of data, revenue, profits, business, or anticipated savings;
- Loss of goodwill or reputation;
- Any damage arising from your reliance on content published on this Website;
- Any damage caused by viruses or other technologically harmful material that may infect your computer equipment, software, data, or other material due to your use of this Website.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under New Zealand law. Where the Consumer Guarantees Act 1993 applies, nothing in these Terms is intended to limit or exclude any rights you may have under that Act.
8.4 Indemnification
You agree to indemnify, defend, and hold harmless , its directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Website.
9. Reservations and Bookings
Any reservations made through this Website are subject to our separate booking terms and conditions, which will be presented to you at the time of booking. In the event of any conflict between these Terms and the booking terms and conditions, the booking terms and conditions shall prevail in respect of the reservation.
reserves the right to refuse a booking at its sole discretion, including but not limited to circumstances involving suspected fraud, misrepresentation, or breach of these Terms.
10. Governing Law and Dispute Resolution
10.1 Governing Law
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand.
10.2 Jurisdiction
You irrevocably agree that the courts of New Zealand, and in particular the courts located in Wellington, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Website.
10.3 Dispute Resolution Process
Before commencing any formal legal proceedings, we encourage you to contact us directly to resolve any concern or dispute informally. To raise a concern, please contact at:
- Company:
- Address:
- Website: alvoriancrownhouse.com
We will endeavour to acknowledge your enquiry within five (5) business days and to resolve the matter in good faith within a reasonable timeframe. If a dispute cannot be resolved informally, either party may refer the matter to mediation before initiating court proceedings, in accordance with the principles outlined under the Arbitration Act 1996 (New Zealand) or any successor legislation.
10.4 Consumer Complaints
If you are a consumer and your dispute remains unresolved, you may also have the right to contact the Commerce Commission, the New Zealand Disputes Tribunal, or other relevant regulatory bodies in New Zealand for further assistance.
11. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.
12. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or terms published on this Website, constitute the entire agreement between you and with respect to your use of this Website and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to such subject matter.
13. Waiver
No failure or delay by in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that right or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
14. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Use, please do not hesitate to contact us using the details below:
- Legal Entity:
- Registered Address:
- Website: alvoriancrownhouse.com
These Terms of Use were last reviewed and updated on 1 January 2025.