Cookie Policy

Last Updated: 1 January 2025

This Cookie Policy explains how , registered at , operating the AlvoriancrownHouse hotel-casino website (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website. Please read this policy carefully to understand what cookies are, how we use them, and how you can manage your preferences.

By continuing to browse or use our website, you acknowledge that you have read and understood this Cookie Policy. This policy should be read in conjunction with our Privacy Policy, which provides further information about how we collect, use, and protect your personal data.

If you have any questions regarding this Cookie Policy, you may contact us at privacy@alvoriancrownhouse.com.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work more efficiently, to improve the user experience, and to provide reporting information.

Cookies are set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies"). Cookies can be either "session cookies", which are deleted when you close your browser, or "persistent cookies", which remain on your device for a set period of time or until you delete them manually.

Similar tracking technologies may also be used, including:

  • Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails that track whether a page or email has been viewed.
  • Local storage objects: Data stored in your browser's local storage that persists beyond individual sessions.
  • Fingerprinting: A technique that collects information about your browser and device settings to identify your device across sessions.

References to "cookies" in this policy include all such similar technologies unless otherwise stated.

2. Why Do We Use Cookies?

We use cookies for a variety of purposes, including to:

  • Ensure our website functions correctly and securely;
  • Remember your preferences and personalise your experience;
  • Analyse how visitors use our website so we can improve it;
  • Deliver relevant advertising and marketing communications;
  • Comply with our legal and regulatory obligations, including responsible gambling requirements;
  • Protect against fraud and ensure the security of our platform;
  • Enable social media features and integrations.

3. Types of Cookies We Use

We categorise the cookies we use into the following types. The table below provides detailed information about specific cookies placed on your device when you visit our website.

3.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the operation of our website and cannot be disabled. They enable core functionality such as security, network management, session authentication, and accessibility. Without these cookies, our website cannot function properly. Because they are strictly necessary, they do not require your consent under applicable law.

These cookies may be used to:

  • Maintain your session while you navigate our website;
  • Protect against cross-site request forgery (CSRF) attacks;
  • Ensure secure connections and protect against malicious traffic;
  • Store your cookie consent preferences;
  • Enable load balancing to ensure website stability and performance.
Cookie Name Provider Purpose Type Duration
__cf_bm Cloudflare Used by Cloudflare's Bot Management product to distinguish between humans and bots. Helps Cloudflare identify trusted web traffic and protect the website from malicious automated requests. First-party (set by Cloudflare on behalf of site) 30 minutes
__cflb Cloudflare Used for load balancing purposes, ensuring requests are routed to appropriate servers to maintain website performance and availability. First-party (set by Cloudflare on behalf of site) Session
cf_clearance Cloudflare Stores proof that a visitor has successfully passed a Cloudflare security challenge, preventing the challenge from being triggered again on the same session. First-party (set by Cloudflare on behalf of site) 1 year
_cfuvid Cloudflare Used by Cloudflare to apply rate limiting policies. Helps to distinguish individual users sharing the same IP address and prevent abuse. First-party (set by Cloudflare on behalf of site) Session
PHPSESSID Preserves user session state across page requests, enabling users to remain logged in and maintain their session data throughout their visit. First-party Session
csrf_token Helps prevent cross-site request forgery attacks by verifying that form submissions originate from our website. First-party Session
cookie_consent Stores the user's cookie consent preferences to ensure that the consent banner is not shown repeatedly and that only consented cookies are set. First-party 12 months

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

These cookies may be used to:

  • Measure the number of visitors and sessions on our website;
  • Understand how users navigate through our pages;
  • Identify pages that return errors;
  • Test different designs and content to improve user experience;
  • Report on the effectiveness of our marketing campaigns.
Cookie Name Provider Purpose Type Duration
_ga Google Analytics (Google LLC) Registers a unique ID used to generate statistical data on how the visitor uses the website. Used to distinguish users by assigning a randomly generated number as a client identifier. First-party 2 years
_ga_[container-id] Google Analytics (Google LLC) Used by Google Analytics 4 to persist session state and count and track pageviews associated with a specific Google Analytics property. First-party 2 years
_gid Google Analytics (Google LLC) Registers a unique ID used to generate statistical data on how the visitor uses the website. This cookie distinguishes users and expires after 24 hours. First-party 24 hours
_gat / _gat_gtag_[id] Google Analytics (Google LLC) Used by Google Analytics to throttle request rate, limiting the collection of data on high traffic sites to prevent excessive data collection. First-party 1 minute
_gac_[property-id] Google Analytics / Google Ads (Google LLC) Contains campaign-related information for the user. Used to measure the effectiveness of advertising campaigns by linking ad clicks to conversions on the website. First-party 90 days
_hjSessionUser_[id] Hotjar Ltd Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. First-party 1 year
_hjSession_[id] Hotjar Ltd Holds current session data, ensuring subsequent requests within the session window are attributed to the same session. Used to record heatmaps and visitor behaviour data. First-party 30 minutes

Google Analytics data may be transferred to and stored on servers in the United States. Google LLC is certified under applicable data transfer frameworks. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on .

3.3 Functional Cookies

Functional cookies enable our website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

These cookies may be used to:

  • Remember your language and region preferences;
  • Remember your login details for convenience (where permitted);
  • Personalise content based on your previous visits;
  • Enable live chat and customer support features;
  • Remember your responsible gambling settings and limits.
Cookie Name Provider Purpose Type Duration
lang_pref Stores the user's language and regional preferences to deliver content in their preferred language on return visits. First-party 12 months
remember_me Enables the "Remember Me" functionality at login, allowing users to remain logged in between browser sessions without re-entering credentials. First-party 30 days
intercom-session-[id] Intercom, Inc. Used to support live chat functionality, enabling customer support conversations and maintaining context between sessions. Third-party 1 week

3.4 Marketing and Advertising Cookies

These cookies are set through our website by our advertising partners. They may be used by those partners to build a profile of your interests and show you relevant advertisements on other sites. They do not directly store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Please note that opting out of marketing cookies does not mean you will see fewer advertisements — it means that the ads you see may be less relevant to your interests.

These cookies may be used to:

  • Track whether you have clicked on our advertisements;
  • Measure the effectiveness of advertising campaigns;
  • Retarget you with relevant advertisements after visiting our website;
  • Limit the number of times you see an advertisement;
  • Share information with social media platforms for advertising purposes.
Cookie Name Provider Purpose Type Duration
_fbp Meta Platforms, Inc. (Facebook Pixel) Used by Meta to deliver, measure, and improve the relevance of advertisements. Tracks visitor actions on our website and reports them to Meta to allow targeted advertising on Facebook and Instagram. First-party (set by Meta Pixel) 90 days
_fbc Meta Platforms, Inc. (Facebook Pixel) Stores the last ad click event from a Facebook advertisement for attribution purposes, allowing Meta to attribute conversions to specific ad campaigns. First-party (set by Meta Pixel) 90 days
fr Meta Platforms, Inc. Meta's primary advertising cookie. Used to deliver, measure, and improve the relevance of advertisements, and track actions taken across websites using Meta services. Third-party 90 days
_gcl_au Google LLC (Google Ads / Google Tag Manager) Used by Google Ads to measure advertising campaign effectiveness and to store and track conversions from ads. Helps link ad clicks to user actions on the website. First-party 90 days
IDE Google LLC (DoubleClick / Google Display Network) Used by Google DoubleClick to register and report the website user's actions after viewing or clicking on one of the advertiser's advertisements, for the purposes of measuring the efficacy of an ad and presenting targeted ads to the user. Third-party 13 months
NID Google LLC Registers a unique ID that identifies a returning user's device. The ID is used for targeted advertisements and to remember user preferences. Third-party 6 months
_tt_enable_cookie / _ttp TikTok Inc. (TikTok Pixel) Used by TikTok to track visitor behaviour and measure advertising campaign effectiveness on the TikTok platform, enabling retargeting and conversion measurement. First-party / Third-party 13 months
_uetsid / _uetvid Microsoft Corporation (Microsoft Advertising / Bing Ads) Used by Microsoft Advertising to track visitor sessions and build a profile of website visitor behaviour to show relevant advertisements on the Microsoft advertising network. First-party 1 day / 16 days

Our marketing cookies involve the transfer of data to third-party advertising platforms, which may process personal data in countries outside New Zealand, including the United States. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable privacy laws.

4. Third-Party Cookies

Some cookies on our website are set by third-party services we use to enhance your experience or to help us understand how you use our website. We do not control these third-party cookies and they are subject to the respective third party's own privacy and cookie policies. We encourage you to review the privacy policies of these third parties:

5. Your Consent

When you first visit our website, you will be presented with a cookie consent banner. This banner allows you to:

  • Accept all cookies: Consent to the use of all cookie categories, including analytics, functional, and marketing cookies;
  • Reject non-essential cookies: Decline all cookies except those that are strictly necessary for the website to operate;
  • Manage preferences: Select which specific categories of cookies you consent to, allowing for a granular and personalised choice.

Only strictly necessary cookies will be placed on your device before you make a selection. Non-essential cookies will only be activated upon your explicit consent.

Your consent applies to this website only and is valid for a period of 12 months from the date it is given. After this period, we will ask for your consent again. You may withdraw or modify your consent at any time by accessing the Cookie Preference Centre, which can be found in the footer of every page on our website (labelled "Cookie Settings" or similar).

Please note that withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.

Where you are a registered user of our website, your cookie preferences will be linked to your account. On devices where you are not logged in, preferences are stored via the cookie_consent cookie described in Section 3.1 above.

6. How to Manage Cookies

In addition to managing your preferences through our Cookie Preference Centre, you can control cookies through your web browser settings. Most browsers allow you to:

  • View what cookies have been set on your device;
  • Allow, block, or delete cookies on a site-by-site basis;
  • Block all cookies from being set;
  • Delete all cookies when you close your browser (via private/incognito mode);
  • Set preferences for specific websites.

Please note that if you use your browser settings to block all cookies, you may not be able to access all or parts of our website, and certain features such as user login, personalised settings, and interactive features may not work as intended.

Instructions for managing cookies in commonly used browsers are available at:

For information about how to manage cookies on mobile devices, please refer to your device manufacturer's instructions or your mobile browser's help documentation.

6.1 Opting Out of Specific Third-Party Tracking

You may also opt out of specific third-party tracking through the following industry tools and opt-out mechanisms:

7. Cookies and Responsible Gambling

As a hotel-casino operator, we take our responsible gambling obligations seriously. We may use strictly necessary and functional cookies to remember and enforce responsible gambling settings that you have applied to your account, including deposit limits, session time limits, self-exclusion periods, and reality check notifications.

These cookies cannot be disabled, as they are essential to fulfilling our legal and regulatory obligations and to protecting the welfare of our guests and users. If you have concerns about your gambling behaviour, please contact our responsible gambling support team or visit the Problem Gambling Foundation of New Zealand.

8. International Data Transfers

Some of the cookies described in this policy facilitate the transfer of data to servers and companies located outside New Zealand, including in the United States and other jurisdictions. takes appropriate steps to ensure that such transfers comply with applicable New Zealand privacy law, including the Privacy Act 2020, and that your personal data is afforded an adequate level of protection.

For more information about how we handle international data transfers, please refer to our Privacy Policy.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or for other legitimate business reasons. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by a prominent notice on our website.

We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of our website following any changes constitutes your acceptance of the revised Cookie Policy. Where required by applicable law, we will seek your renewed consent for any material changes.

10. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and similar technologies, please contact us using the details below:

For more information about how we collect and process your personal data more broadly, please read our full Privacy Policy.