Responsible Gambling Policy

At AlvoriancrownHouse, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling and ensuring the wellbeing of every guest who walks through our doors or visits our platform. This policy has been prepared by , registered at , and applies to all gambling activities offered at our Wellington property.

We understand that for some individuals, gambling can become a source of distress rather than enjoyment. You are not alone, and help is always available. We encourage you to read this policy carefully and to reach out if you or someone you care about needs support.

Our Commitment

AlvoriancrownHouse is fully committed to fostering a safe, fair, and responsible gambling environment. Our commitment extends to every member of our team, every guest, and every community we serve. We pledge to:

  • Provide clear and transparent information about the risks associated with gambling.
  • Train our staff to recognise the signs of problem gambling and to respond with compassion and professionalism.
  • Offer practical tools and resources that empower guests to make informed decisions about their gambling behaviour.
  • Comply fully with all applicable New Zealand gambling regulations and legislation, including the Gambling Act 2003.
  • Cooperate actively with national and international responsible gambling organisations and helplines.
  • Continuously review and improve our responsible gambling practices to reflect the latest research and best standards.
  • Never market or promote gambling to vulnerable individuals or to those who have self-excluded.
  • Ensure that gambling remains a form of leisure and entertainment, not a means of financial gain or escape from personal difficulties.

We take our social responsibility seriously, and we are proud to stand alongside our guests in supporting a culture of safe and mindful gambling.

18+ Age Policy

Gambling at AlvoriancrownHouse is strictly reserved for individuals who are 18 years of age or older. We have a zero-tolerance policy toward underage gambling, and we take every reasonable step to prevent minors from accessing gambling facilities or services.

Our Age Verification Measures

  • All guests who appear to be under the age of 25 may be asked to provide valid photo identification before accessing the casino floor or participating in any gambling activity.
  • Accepted forms of identification include a valid New Zealand driver's licence, a New Zealand passport, or another government-issued photo ID that clearly states the holder's date of birth.
  • Any individual who is unable to provide satisfactory proof of age will be respectfully refused entry to gambling areas.
  • Our staff are trained to apply these checks consistently and without discrimination.

Protecting Young People

We strongly encourage parents and guardians to speak openly with young people about the risks of gambling. If you are concerned that a minor has accessed gambling services at our property, please contact our management team immediately. We will investigate all such concerns thoroughly and take appropriate action.

If you are using online tools or devices to access our services at home, we recommend the use of parental control software to prevent underage access. Resources such as Net Aware and Family Lives can provide helpful guidance for families.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people do not realise they have a problem until it has already had a significant impact on their lives. We encourage all of our guests to be aware of the following warning signs, both in themselves and in those around them.

Signs You May Wish to Reflect On

You may be experiencing difficulties with gambling if you notice any of the following in yourself:

  • Spending more money on gambling than you can comfortably afford to lose.
  • Feeling the need to gamble with increasingly larger amounts of money in order to feel the same level of excitement.
  • Thinking about gambling constantly, even when you are doing other things.
  • Returning to gamble again shortly after losing, in an attempt to win back your losses (often called "chasing losses").
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Borrowing money, selling possessions, or neglecting financial responsibilities in order to fund your gambling.
  • Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
  • Using gambling as a way to escape stress, anxiety, depression, or other personal difficulties.
  • Neglecting work, study, family, or social commitments because of gambling.
  • Feeling guilt, shame, or regret after gambling, yet continuing to do so.

Signs to Watch For in Others

If you are concerned about a friend, family member, or colleague, you may notice:

  • Unexplained financial difficulties, missing money, or unpaid bills.
  • Withdrawal from social activities or changes in mood and behaviour.
  • Secretive behaviour around money or time spent away from home.
  • Increased irritability, anxiety, or depression.
  • Mentions of gambling frequently or an excessive preoccupation with gambling outcomes.

If any of these signs resonate with you or someone you know, please do not hesitate to seek help. Reaching out is a sign of strength, and support is available right now.

Self-Exclusion and Responsible Gambling Tools

We provide a range of tools and options designed to help you stay in control of your gambling. Whether you simply want to set some healthy boundaries or you feel that you need a complete break from gambling, we are here to support you every step of the way.

Self-Exclusion Programme

Self-exclusion is a voluntary agreement in which you ask us to restrict your access to gambling facilities for a defined period of time. This is a powerful and confidential tool for anyone who feels that their gambling has become difficult to control.

  • How to apply: You can request self-exclusion by speaking directly with a member of our management or responsible gambling team, either in person at AlvoriancrownHouse or by contacting us through the details provided on our website.
  • Duration: Self-exclusion periods can range from a minimum of six months to a permanent exclusion, depending on your personal circumstances and preferences.
  • What happens next: Once you have self-excluded, your details will be recorded and you will be refused entry to the gambling areas of our property for the agreed period. We will also take steps to ensure you do not receive marketing or promotional materials related to gambling during this time.
  • Extending your exclusion: If you wish to extend your self-exclusion period, you may do so at any time by contacting us.
  • Ending your exclusion: Requests to end a self-exclusion period before the agreed date will be handled with great care and will involve a conversation with a member of our responsible gambling team.

Additional Tools to Help You Stay in Control

  • Deposit and Spending Limits: Set personal limits on how much you spend during a session or over a given time period. Our team can help you put these in place.
  • Time Limits: Ask our staff to remind you when you have been gambling for a set amount of time, helping you to maintain perspective and take regular breaks.
  • Reality Checks: We encourage all guests to pause periodically during gambling sessions to reflect on time spent and money wagered.
  • Cool-Off Periods: If you feel overwhelmed or wish to take a short break without committing to a full self-exclusion, a temporary cool-off period can be arranged upon request.
  • Voluntary Account Closure: If you no longer wish to gamble with us, you may request permanent closure of your account at any time, with no questions asked.

All requests related to self-exclusion and responsible gambling tools are treated with the utmost confidentiality and respect. Our team is here to help, not to judge.

Gambling Helplines and Support Resources

If you or someone you know is struggling with problem gambling, please know that qualified, compassionate support is available around the clock. Below you will find a list of trusted helplines and organisations that can offer free, confidential assistance.

New Zealand Support

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Available 24 hours a day, 7 days a week.
    Website: www.pgf.nz
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Text support: Text "hello" to 8006
    Available 24 hours a day, 7 days a week.
    Website: www.gamblinghelpline.co.nz
  • Lifeline New Zealand
    Free helpline: 0800 543 354
    Offers general crisis support and can assist those experiencing distress related to gambling.
    Website: www.lifeline.org.nz
  • Need to Talk? (1737)
    Free call or text: 1737
    Talk or text with a trained counsellor any time of the day or night.
    Website: www.1737.org.nz

International Support

  • GamCare (United Kingdom)
    Helpline: 0808 802 0133
    Available 24 hours a day, 7 days a week. Free from UK landlines and mobiles.
    GamCare also provides an online chat service for those who prefer not to call.
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    National Gambling Helpline: 0808 802 0133
    Provides free information, advice, and support to help people make informed decisions about their gambling.
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    National Problem Gambling Helpline: 1-800-522-4700
    Available 24 hours a day, 7 days a week. Call, text, or chat.
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to recover from a gambling problem.
    Website: www.gamblersanonymous.org
  • Gordon Moody (United Kingdom)
    Telephone: 01384 241 292
    Provides residential treatment programmes and online therapy for those most seriously affected by problem gambling.
    Website: www.gordonmoody.org.uk

Please do not wait until things feel unbearable before reaching out. These organisations exist because problem gambling is a recognised condition, and recovery is absolutely possible with the right support.

Tips for Gambling Responsibly

We encourage all of our guests to approach gambling as a form of entertainment and to follow these simple guidelines to help keep it enjoyable:

  • Set a budget before you begin and stick to it — only gamble with money you can genuinely afford to lose.
  • Set a time limit for your gambling session and leave when that time is up, regardless of whether you are winning or losing.
  • Never chase your losses. Accepting a loss is a sign of maturity and self-control.
  • Take regular breaks to eat, drink water, and get some fresh air.
  • Avoid gambling when you are feeling upset, stressed, depressed, or under the influence of alcohol or other substances.
  • Keep gambling in balance with your other leisure activities and responsibilities.
  • Think of any money spent gambling as the cost of entertainment, not as an investment or a way to make money.
  • Talk openly with people you trust about your gambling habits.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to discuss self-exclusion options, or need to speak with someone about your gambling, please do not hesitate to get in touch with us. Our team is trained to listen without judgement and to connect you with the appropriate resources.

This policy is operated by , located at .

We review and update this policy regularly to ensure it remains current, accurate, and reflective of best practices in responsible gambling. Your wellbeing matters to us — today, tomorrow, and always.